City of Los Angeles

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Author
ITA OpenData
Description
This data shows the source of 311 requests and the wait time to speak to an agent when dialing 311 for years 2013-2014. For the new 311 dataset (refreshed daily), see https://data.lacity.org/A-Well-Run-City/MyLA311-Service-Request-Data-2016/ndkd-k878
Category
City Infrastructure & Service Requests
Tags
311, myla311, 311 app
Rating
Current value: 0 out of 5
License
1.0 Universal (Public Domain Dedication)
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Size
  • 500x425

  • 760x646

  • 950x808

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The Socrata Open Data API (SODA) provides programmatic access to this dataset including the ability to filter, query, and aggregate data. For more more information, view the API docs for this dataset or visit our developer portal

API Endpoint:

Field Names:

Date Name
date_name
Date Value
date_value
Total 311 Contacts
total_311_contacts
Total 311 Requests Using App/Web
total_311_requests_using_app_web
% of 311 Requests by App/Web
of_311_requests_by_app_web
311 Avg Call Wait Times (seconds)
_311_avg_call_wait_times_seconds
311 Avg. Call Wait Time Change YOY (seconds)
_311_avg_call_wait_time_change_yoy_seconds

Use OData to open the dataset in tools like Excel or Tableau. This provides a direct connection to the data that can be refreshed on-demand within the connected application.

Socrata OData documentation

Tableau users should select the OData v2 endpoint option.

OData V4 Endpoint:

OData V2 Endpoint:

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